Skill Development Workshops

Unless otherwise indicated, each topic listed below can be delivered as a:

Lunch'n'Learn (1 1/2 hours)
Key Concepts (half day); or
Intensive (7 hour) Session

The following is a list of available topics:

HUMAN RESOURCE MANAGEMENT SKILLS

PERFORMANCE MANAGEMENT SERIES

Developing an Effective Performance Appraisal Program
Conducting Annual Performance Appraisals
How to Set Up an Absenteeism Control Program That Works
Implementing a Progressive Performance Management Program
Coaching for Performance Improvement
Human Rights in Employment

HIRING THE BEST

Behavioural Interview Techniques
Structured Screening, Interview and Selection Practices
Conducting Effective Selection Interviews: Hiring for Equity and Quality

SALARY & WAGE ADMINISTRATION

Job Analysis and Job Description Preparation
Job Evaluation: System Design, Process & Administration
Auditing Your Point Factor Job Evaluation System
Pay Equity Maintenance
Salary Administration: From Policy to Practical Application

DIVERSITY IN THE WORKPLACE

Managing Diversity
Workplace Harassment for Employees
Workplace Harassment for Supervisors and Managers
Harassment: What You Need to Know

ALTERNATIVE DISPUTE RESOLUTION

Handling Interpersonal Conflict
Mediating Workplace Conflicts
Introduction to Interest-Based Negotiation Skills
Advanced Interest-Based Negotiation Skills

ORGANIZATIONAL CHANGE

Planning for Downsizing: Dealing With Departures & Refocusing Those Who Remain
Making Transitions: Pre-Retirement Planning for Lifestyle Changes
Making Transitions: Self-Employment
Making Transitions: Dealing with Workplace Change
Making Transitions: Moving on to New Employment
Pathfinding: New Vocations - New Occupations

WORK TEAM DEVELOPMENT SERIES

Team Building Skills for Supervisors
Teaming Up! Is Your Organization Ready for Team Deployment
Facilitation Skills for Team Leaders
Facilitating Group Processes: Group Dynamic
Building High Performance Teams
Consensus Decision Making
Train-the-Team Leader

PERSONAL DEVELOPMENT

Appreciate Inquiry
Assertive Communication Skills
Tuning In: The Art of Active Listening
Interviewing Techniques
Working with Others
Dealing With Difficult People
Peer Support and Counselling
Conducting Internal Investigations
Responding to RFP™s: Bidding for Contracted Services
Customer Service Excellence
Conducting Effective Meetings
Productive Workload Management

GROUP PROCESS

Facilitated Strategic Planning
Committee Orientation & Development

LEADERSHIP DEVELOPMENT

Situational Leader: Understanding Styles & Developing Style Flexibility
Coaching for Employee Development
Project Management Fundamentals
Employee Engagement
Power of Four: Managing Different Generations in the Workplace

All of our programs can be customized for in-house delivery. If you are interested in a particular program for your staff but have only a small group, contact us about offering a cost-effective "sponsored" program in your community.

If you are looking for a program that you do not see listed, would like more detailed information concerning program content, or you would like a copy of our complete catalogue, please contact us directly for all your training needs.

Many of our workshops are offered on a rotating basis as open registration programs in Thunder Bay and several other regional communities. For upcoming program locations and dates, see our "Workshop Schedule" section.

If you would like to receive notices regarding upcoming workshops in your area, please contact us directly.